FAQ

How fast are orders processed & dispatched?

We run a large, fully stocked, fully audited pharmacy warehouse. Our dedicated warehouse staff ensure the majority of orders are processed and dispatched ‘next day’. We will advise you of any delays. 

What shipping methods are available?

We can organize all aspects of international shipping, from containers to small courier packages. Seafreight, airfreight, cold chain and more.   

For courier packages we tend to work with world-class carriers including Anglo Pacific, USPS, TNT, EMS, UPS and Aus Post.

For airfreight, seafreight, we put the tender out to many companies, such as Kuehne Nagel, Quantium solutions (Singapore Post), Accord International.

We’re comfortable with all shipping systems, from ExWorks to CIF.

 What are typical delivery times?

It depends on where we're shipping to and what service we are using, but here's a rough guide: US and Asian courier delivery targets are between 4 & 6 business days, 2-4 to Australia and 7-10 to Rest of the world. Express courier delivery times are 1-2 business days, sea freight and air freight can be multiple weeks.

Airfreight averages one week, seafreight – 6 weeks.

Where is Eclipse Wholesale based?

We're based in Gore, at the bottom of the South Island of New Zealand. We also have a warehouse next to Auckland International airport, in New Zealand. Here's our full address:

Eclipse Ltd
Level 1
43 Main St
Gore
Southland 9710
New Zealand

What are your terms?

We have flexible payment options, and may be able to accept escrow, letters of Credit, credit card payments and PayPal etc. We have a preference for payment via International Fund transfer, in advance, in NZD$.


This site isn't transactional, next steps are to contact us. We'll take a quick brief from you, and will send you our tailored response in less than 2 business days. We’re looking forward to the opportunity to serve your wholesale pharmacy needs, please let us know how we can help further.